Privacy Policy

Last updated: 1 May 2026

Clinically Advanced Holdings Pty Ltd (ABN 82 673 723 763) of 36 Esplanade, Brighton, Victoria (“Clinically Advanced”, “we”, “us”, “our”) takes the privacy of our customers, website visitors and third-party service providers (“you”, “your”) seriously.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), and, where relevant, applicable state and territory health privacy laws when we handle personal information, including health information.

By using our website, providing us with personal information or purchasing our products, you consent to your personal information being collected, used and disclosed in accordance with this Privacy Policy.

1. What we mean by “Personal Information” and “Health Information”

IN this Privacy Policy

Personal Information means any information or opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not and whether recorded in a material form or not.
Health Information is a type of Personal Information and includes information about your health, disability, medical history, allergies or intolerances, medication or supplement use, and any information collected in connection with the supply or recommendation of health-related products.

2. When this Privacy Policy applies

This Privacy Policy applies to Personal Information we collect in connection with:

the Clinically Advanced website located at https://clinicallyadvanced.com.au (the Website) and https://clinicallyadvanced.com;
the sale, distribution and support of our over-the-counter (OTC) medications, vitamins, supplements and related health products (the Products); and
our dealings with third-party service providers, business partners and job applicants.

We do not provide prescription-only medicines.

3. What Personal Information we collect

The Personal Information we collect depends on who you are and how you interact with us, but may include:

3.1 Information about customers and Website users

Name
Email address
Postal or delivery address
Phone number
Date of birth or age range (for age verification and eligibility to purchase certain Products)
Information about your orders and purchases (products purchased, order history, preferences)
Payment and transaction information (processed via secure third-party payment providers)
Any information you choose to provide in enquiry forms, questionnaires, surveys, reviews or customer support interactions

3.2 Information about health

Because we supply OTC medications, vitamins and supplements, we may collect Health Information, such as:

Health conditions or concerns you tell us about that are relevant to product choice or safe use
Allergies or intolerances you disclose (e.g. to ingredients, excipients, foods)
Current medications, vitamins or supplements you are taking, where you choose to tell us
Information you provide when you ask for general product information or suitability guidance
Information shared in relation to an adverse reaction, side effect or product quality concern

We only collect Health Information where it is reasonably necessary for us to:

provide our Products safely and appropriately;
respond to your questions or concerns;
manage product quality or safety issues (including adverse event reporting and recalls); or
comply with legal or regulatory requirements.

3.3 Information about third-party service providers

If you supply goods or services to us, we may collect:

Your name and contact details
Business name and ABN
Bank account or payment information
Invoicing, contract and correspondence details

3.4 Information collected automatically (cookies, analytics and pixels)

When you visit our Website, we may automatically collect:

IP address
Browser type and version
Device type and operating system
Pages you visit, time and date of visit and time spent on each page
Referring site or source
General location information (e.g. city, state)

We use cookies and similar technologies (such as tags, scripts and tracking pixels) to:

operate and improve the Website;
remember your settings and preferences (for example, cart contents);
understand how visitors use the Website; and
tailor content and advertising, including on third-party platforms (for example, social media advertising pixels).

You can usually adjust your browser settings to block or delete cookies; however, some features of the Website may not function properly if you do so.

4. How we collect Personal Information

We may collect Personal Information in a number of ways, including:

Directly from you, when you:

browse or purchase Products via the Website;
create an account on the Website;
complete an online form, including health-related questions for product suitability or safety;
request information, support or advice about our Products;
sign up to newsletters, promotions or marketing communications;
submit reviews, feedback or participate in surveys;
communicate with us by email, phone, social media or in person.

Automatically, when you use the Website, via cookies, analytics tools and tracking technologies.

From third parties, such as:

payment processors and financial institutions;
professional advisers and contractors;
analytics, advertising or marketing providers;
logistics, warehousing and delivery providers;
other service providers engaged by us to support our business.

Where lawful and practical, you may choose not to identify yourself (or to use a pseudonym). However, if you do not provide certain information that we request, we may be unable to supply Products, process orders, provide certain services or respond fully to your enquiries.

5. Health Information

We take particular care with Health Information.

We collect Health Information:

when you provide it in connection with the selection, purchase or safe use of our OTC medications, vitamins or supplements;
when you contact us with a question about product suitability or possible interactions;
when you tell us about an adverse reaction, side effect or product quality concern; or
when required or authorised by law (for example, to assist with product recalls or adverse event reporting).

We will:

only collect Health Information directly from you (or from a person authorised by you, such as a parent, guardian or caregiver), unless it is unreasonable or impracticable to do so;
use it only for the purposes described in this Privacy Policy or as otherwise notified to you at the time of collection;
take reasonable steps to ensure it is accurate and up to date;
limit access to those members of our team and third parties who need it to help provide our Products or meet legal or regulatory obligations, and who are subject to appropriate confidentiality obligations.

You may request access to, or correction of, the Health Information we hold about you at any time (see section 13).

6. Consent

By engaging with us, using the Website, providing Personal Information (including Health Information) or purchasing our Products, you:

consent to us collecting, using and disclosing your Personal Information, including Health Information, in accordance with this Privacy Policy and any other terms you agree to with us; and
where applicable, consent to our use of cookies and tracking technologies on the Website.

Where required by law, we will ask for your express consent before collecting certain types of information or using your Personal Information for specific purposes (such as particular forms of direct marketing).

You may withdraw your consent at any time, subject to legal and contractual restrictions, by contacting us using the details in section 16. If you withdraw consent, this may affect our ability to provide some Products or services to you or to respond fully to safety-related enquiries.

7. How we use Personal Information

We may use your Personal Information (including, where relevant, Health Information) for purposes including:

Providing and supporting Products

processing and fulfilling orders;
arranging packing, shipping and delivery;
providing general information about our OTC medications, vitamins and supplements;
assessing suitability where you voluntarily provide health-related information;
managing product quality and safety, including investigating complaints or adverse reactions.

Operating and improving our business

operating, maintaining and improving the Website and our online store;
developing or improving Products and customer experience;
monitoring and analysing usage, trends and performance;
conducting research and surveys and analysing statistical information (usually in aggregated or de-identified form).

Communications

responding to feedback, questions and complaints;
sending service, administrative and security messages (e.g. order confirmations, shipping updates, account notices);
sending marketing and promotional communications (see section 8).

Legal and compliance

complying with our legal, regulatory and professional obligations, including medicine and therapeutic goods safety requirements;
assisting with product recalls or mandatory reporting obligations;
preventing, investigating or managing fraud, security incidents or unlawful activity;
exercising or defending our legal rights.

We will not use your Health Information for direct marketing.

8. Direct marketing

We may use your Personal Information (excluding Health Information, unless you expressly agree) to send you marketing communications about our Products, offers, promotions and news that we think may be of interest to you.

We may contact you for marketing purposes by:

email;
SMS;
phone; or
other electronic means, where permitted.

You can opt out of receiving marketing communications at any time by:

using the “unsubscribe” link in our emails or SMS messages; or
contacting us using the details in section 16.

Opting out of marketing will not affect our ability to send you non-marketing communications (for example, order confirmations, important product safety information, security alerts or essential notices about your account).

9. Disclosure of Personal Information

We do not sell or rent your Personal Information. We may disclose Personal Information (excluding Health Information) to:

Third parties involved in providing Products and services to you, such as:
warehouses, fulfilment centres and delivery partners;
payment processors;
IT, hosting, customer support and platform providers;

professional advisers (for example, lawyers, accountants, auditors and insurers);
analytics, advertising and marketing service providers who help us understand and reach our audience;
manufacturers, sponsors or regulators in connection with product quality, adverse reaction reports or recalls, where required or appropriate;
regulators, government authorities, law enforcement or courts, where required or authorised by law;
any person or entity with your consent.

Health Information will only be disclosed if we have your consent or the law permits or requires the disclosure.

If we restructure, merge with another entity, sell or transfer part or all of our business or assets, Personal Information may form part of the assets transferred to the acquiring entity, subject to this Privacy Policy and applicable privacy laws.

10. Overseas disclosure

Some of our service providers or systems may be located outside Australia or may store information in multiple countries (for example, cloud hosting and email service providers).

Where we disclose Personal Information overseas, we will take reasonable steps to ensure that the overseas recipient:

is subject to privacy laws that provide comparable protection; or
is contractually required to protect your information in a way that is consistent with the APPs; or
the disclosure otherwise complies with applicable Australian privacy laws.

11. Cookies, analytics and third-party technologies

We may use first-party and third-party cookies and similar technologies on the Website to:

recognise you and your device when you visit;
remember your preferences and settings (such as your cart);
help operate key Website features;
measure and analyse traffic and usage patterns;
deliver and measure the effectiveness of advertising, including on third-party platforms (for example, social media or search advertising networks).

Third-party providers may collect or receive information from our Website and use that information to provide measurement services and targeted ads. Their use of cookies and similar technologies is governed by their own privacy policies.

You can manage cookie preferences through your browser or device settings. Some third-party tools and advertising networks also provide their own opt-out mechanisms.

12. Data security and retention

12.1 Security

We take reasonable steps to protect Personal Information (including Health Information) from:

misuse, interference and loss; and
unauthorised access, modification or disclosure.

Measures we use include (where appropriate):

access controls and authentication;
secure servers and encryption in transit or at rest;
regular backups and system monitoring;
staff training on privacy and information security;
procedures to respond to and manage suspected data breaches, including notification where required by law.

Despite our efforts, no method of transmission or storage is completely secure. If you suspect any misuse or unauthorised access to your Personal Information, please contact us immediately.

12.2 Retention

We keep Personal Information only for as long as reasonably necessary for the purposes described in this Privacy Policy, or as otherwise required by law (including record-keeping requirements that may apply to health or transaction information and product safety records).

When Personal Information is no longer required, we will take reasonable steps to destroy it or de-identify it, subject to any legal obligations to retain it. We may retain and use de-identified information for analytics, research and business purposes.

13. Access and correction

You may request access to, or correction of, the Personal Information we hold about you (including Health Information) by contacting us using the details in section 16.

We may need to verify your identity before responding. In some cases, we may refuse access or correction where the law permits or requires us to do so, in which case we will tell you why.

If you believe any information we hold about you is inaccurate, incomplete, out of date or misleading, please let us know and we will take reasonable steps to correct it.

14. Our Website and third-party links

Our Website may contain links to websites or services operated by third parties. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing them with your Personal Information.

Our Website and Products are not intended for children without appropriate supervision and consent, where required by law. We may restrict purchase of certain Products to customers above a specified age.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, legal or regulatory requirements, or for other reasons.

The current version will be posted on the Website with the “Last updated” date at the top. Any changes will take effect when we publish the updated Privacy Policy on the Website. By continuing to use the Website or purchase our Products after an update, you will be taken to have accepted the revised Privacy Policy.

16. How to contact us or make a complaint

If you have any questions about this Privacy Policy, or if you wish to:

request access to or correction of your Personal Information; or
raise a concern or make a complaint about how we have handled your Personal Information,

please contact us:

Privacy Officer
Clinically Advanced Holdings Pty Ltd
Email: privacy@clinicallyadvanced.com.au
Postal: Ground Floor, 36 Esplanade, Brighton, Victoria 3186, Australia

We will acknowledge your enquiry or complaint and aim to respond within a reasonable period. If you are not satisfied with our response, you may be able to contact:

the Office of the Australian Information Commissioner (OAIC); and/or
any other relevant privacy or health complaints authority in your state or territory.